Etech Global Services

Etech Global Services

Type	Private company
Industry	Customer Service
Founded	2003
Headquarters	Nacogdoches, Texas, USA
Number of locations	9
Area served	Worldwide
Revenue	US$ 40 million
Number of employees	2700+
Website	www.etechgs.com

Etech Global Services is a privately owned multinational contact center with its head office located in Nacogdoches, Texas. The company provides services such as Customer Acquisition, Customer Support, Help Desk, Inbound, Outbound, Live Chat, Social Media and Quality Assurance. As part of the quality assurance services, the company provides business intelligence and market intelligence information through the data and analytic assessments. With nine centers worldwide, Etech employs over 2700+ employees and generates revenue of $40 million.

History

Etech began as Berry Direct, a business division of L. M. Berry and Company, a subsidiary of Bellsouth Corporation, in June 1997. In 2003, an investment team led by Dilip Barot and Matt Rocco acquired the assets of Berry Direct forming Effective Teleservices (ETI), which is now Etech.

Currently, Etech operates its contact center operations through onshore business delivery centers in six cities of US, two offshore centers located in Gandhinagar and Vadodara, India, and one nearshore center in Jamaica.

Etech’s business delivery centers:

• Nacogdoches, Texas
• Rusk, Texas
• Dallas, Texas
• Lufkin, Texas
• Huntington, West Virginia
• Palm Beach, Florida
• Gandhinagar, Gujarat, India
• Vadodara, Gujarat, India
• Montego Bay, Jamaica

The company is registered as Effective Teleservices India (P) Ltd in India. The Gandhinagar and Baroda centers operate under the banner of Effective Teleservices India (P) Ltd.

The company has three business divisions:

• Etech, providing contact center solutions and services;
• Etech Technology Solutions (ETS), handling software/application development, software implementation & configuration, business and other IT infrastructure solutions
• Etech Monitoring Solutions (EMS), providing quality assurance and business analytic services.

Name History

Etech Inc rebranded itself as Etech Global Services in the year 2009.

As a group company, in India, it is registered as Effective Teleservices India (P) Ltd since 2003.

Corporate Social Responsibility

Following are some of the Community Outreach projects Etech team members have been involved with:

• In 2009, Etech as a member company of the American Teleservices Association (ATA) and in association with HandsOn New Orleans Organization participated in the “Call Center Care” service project to renovate a community garden site at Mid-City Community Garden.
• Etech donated to the Katrina Relief Fund to provide financial assistance to the victims of Hurricane Katrina.
• The Community Action teams supported by Etech have been involved in multiple programs and activities organized by March of Dimes, Angelina County Human Society,^[1] American Heart Association, American Cancer Society, Habitat for Humanity, United Way, and the Nacogdoches County Chamber.
• The company maintains close association with Stephen F. Austin State University and Angelina College to ensure wider community support. It is also a top employer of students from both colleges.
• Etech extends sponsorship for various leadership programs towards career development of children in cities where its centers are located.^[2]
• Etech conducted a Garage Sale for people interested in second hand treasures. The proceedings from these sales were donated to NGO Angelina County Humane Society that works towards the welfare of animals.^[3]
• As part of promoting a high school project, Etech donated Apple iPad to encourage students to participate in creative and innovative activities ^[4]
• In association with The Lufkin/Angelina County Chamber of Commerce, Etech sponsors Leadership Tomorrow. The program is specifically designed for high school juniors. Students in the program have the opportunity to learn about Angelina County first hand, to explore possible career opportunities that exist in this area, and give back to the community through volunteer service.^[5]

Apart from these activities, Etech participates in blood donation drives,^[6] tree plantation, motivating educational projects, helping orphanages, organizing fund-raising charity events and food drives etc.

Award

• 2015, CIO Review – 20 Most Promising QMS Solution Provider Award.^[7]
• 2014 PACE Technovation Award.^[8][9]
• 2014 – PACE – Outstanding Corporate Citizen Award.^[10]
• 2013 Texas Excellence Award amongst - Small Business Institute for Excellence in Commerce (SBIEC).^[11]
• 2012 Etech India Team is awarded with the 5th Annual awards by Gujarat Electronics & Software industries Association in the category for "Best Call Center/BPO/KPO- Gujarat” ^[12]
• 2012 Outstanding Corporate Citizen by Call Centers Care. (Professional Association of Customer Engagement).^[13]
• 2010 – Outstanding Corporate Citizenship Award ^[14][15][16]
• 2007 – Etech has been listed as Top 100 Global Service Company in the year 2007 ^[17]
• 2004 – Premiere Account, Interactive Intelligence, Inc.
• 2003 – Large Business of the Year, Nacogdoches Chamber of Commerce

References

1. "'Stop, Shop and Adopt' garage sale benefits Humane Society". Lufkindailynews.com.
2. "8/26 Education briefs –ly News: Life". Lufkindailynews.com.
3. "'Stop, Shop and Adopt' garage sale benefits Humane Society". Lufkindailynews.com.
4. "' Etech donation". Lufkindailynews.com.
5. "8/26 Education briefs – The Lufkin Daily News: Life". Lufkindailynews.com.
6. "Blood drive slated April 25 at Etech in Rusk". Thecherokeean.com.
7. "QMS – Special, CIO Review, June 2015, page 14-15, 22-23.". CIOreview.com.
8. "The Technovation Award – PACE – Professional Association for Customer Engagement". Paceassociation.com.
9. "Etech recognized for commitment to community service". Nacogdoches.org.
10. "2014 National Convention & Expo Awards". Paceassociation.com.
11. "Etech Global Services Receives 2013 Texas Excellence Award". Nacogdoches.org.
12. "5th GESIA Annual Awards". Gesia.org.
13. "2012 PACE / ATA Awards". Connectionsmagazine.com.
14. "Etech, Inc. wins outstanding corporate citizen award". Nacogdoches.org.
15. "Etech, Inc Wins Outstanding Corporate Citizen Award". Connectionsmagazine.com.
16. "Connections Magazine November 2010". Onlinedigitalpublishing.com.
17. "Top 100 Global Services Companies. Computer Reseller News (CRN).". crn.com.

External links

1. Call Centers Phone Home
2. Etech, Inc. receives notable accreditation
3. BPO: A REWARDING CHOICE – Times of India
4. ITeS – THE SHINING STAR – Times of India
5. Leadership class ready for new experiences, new growth