GLPi

GLPi
Original author(s) Teclib (since 2015) INDEPNET (2003-2015)
Developer(s) Current Developers: Teclib' & Contributors
Original Developers: Jean-Mathieu Doléans, Julien Dombre & Bazile Lebeau
Stable release
9.1
Repository github.com/glpi-project/glpi
Development status Active
Written in PHP
Platform Cross-platform
Type IT asset management, Issue tracking system, Project Management & Service desk
License Free software GPL v2
Website www.glpi-project.org

GLPi (acronym: French: Gestionnaire Libre de Parc Informatique)[1] is a free IT Asset Management, issue tracking system and service desk solution. This open source software is written in PHP and distributed under GPL license.[2]

As an open source technology, anyone can run, modify or develop the code. This way, contributors can participate in the evolution of the software by committing free and open source supplementary modules on GitHub.

GLPi is a web-based application helping companies to manage their information system. The solution is able to build an inventory of all the organization's assets and to manage administrative and financial tasks. The solution's functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.[3]

History

The GLPi Community based-project started in 2003 and was directed by the INDEPNET association.[4] Through the years, GLPi became wildly used by both communities and companies, leading to a need of professional services around the solution. Whereas the INDEPNET[5] Association did not intend to offer services around the software, in 2008 the Association created a Partners' Network in order to achieve various objectives:

The first objective was to build an ecosystem where Partners could participate in GLPi Project. Secondly, Partners would financially support the association, in order to ensure the necessary software evolutions. And finally, the ecosystem would guarantee a service delivery through a known and identified Network, directly connected to INDEPNET.

In 2009, Teclib’ started to integrate the software, developed the GLPi code and implemented new features. During summer 2015, the GLPi's Community leaders decided to transfer the roadmap management and the development leadership to Teclib’, so that Teclib´becomes editor of the GLPi solution ensuring the software R&D.[6]

The code remains under a GPL license and keeps its open source nature. The GLPi solution continues to be improved thanks to the co-partnership between the community and the editor.

Timeline

Software development

GLPi Project is an open source and collaborative community of developers and IT experts gathered to develop the GLPi software. This collaboration is achieved by different means: installation and use of GLPi, GLPi tests, upgrades submissions, documentation participations, translations, features request.

Major releases [7]

Commitment Overview

Since 2003, GLPi developed and has been evolving under more than 80 versions. Here goes the timeline of major releases:

Date Release
September 23rd, 2016 Latest Version: GLPi 9.1
October 9, 2015 GLPi 0.90
November 12, 2014 GLPi 0.85
August 9, 2013 GLPi 0.84
April 4, 2012 GLPi 0.83
May 26, 2011 GLPi 0.80
October 12, 2010 GLPI 0.78
July 15, 2009 GLPi 0.72
July 11, 2008 GLPi 0.71
December 21, 2007 GLPi 0.70
July 28, 2006 GLPi 0.68
March 29, 2006 GLPI 0.65
September 20, 2005 GLPi 0.6
April 29, 2005 GLPi 0.5
November 17, 2003 GLPi 0.2 – 1st Version
Ticket Assistance Overview

Software overview

As an ITSM software, the main features of GLPi are the following:

Specific features [10]

Features Characteristics
Inventory Inventory of computers, peripherals network printers and associated components through an interface with OCS Inventory or FusionInventory [11]
Business management, contracts, documents related to inventory items
ITIL Compliant ServiceDesk Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.
Problem, project and changes management
End Users Intervention history
Satisfaction survey
Request comment
Mail tracking of intervention demands [12]
Technicians Intervention demands management
Ticket escalation
Statistics Reports in various formats (PNG, SVG, CSV)
Global statistics
Categories statistics (by technician, hardware, user, category, priority, location …)
Management[13] Equipment status management and booking
Contracts and Documents management
Basic system of knowledge database management
Management of applications for assistance of all types of equipment inventory
Management of business and financial information (purchase, guarantee and extension, damping)
Reservation[14] Reservation management
User interface (calendar)
Knowledge Database Knowledge base articles and FAQ management[15]
Content management by targets (profiles, groups, etc.)
Reports Devices Report generation (device-type, associated contract, commercial information)
Projects Manage projects. You can associate users, groups, companies, Assets, contacts. documents, contracts and items. They will be used for the creation of tasks linked to the project. You can create sub-projects and associate them to a parent project. The projects it is available as Gantt type trees and graphics.

Moreover, GLPi has many plugins[16] that add further features.

Distribution

GLPi Software can be installed and set up in two different ways, either through the community forge (GLPi Project) or through a professional network (GLPi Network: [17] ).

Technologies used

GLPi is using the following technologies:

See also

References

  1. ↑ "GLPi (Gestionnaire Libre de Parc Informatique) - Installation de GLPi sous CentOS 7". Be Root ! (in French). 2015-12-30. Retrieved 2016-07-07.
  2. ↑ Viduc. "GLPi est un logiciel libre distribué sous licence GNU/GPL version 2 - Développer un plugin GLPi" (in French). Retrieved 2016-07-07.
  3. ↑ "Help-desk Ticketing System - Install GLPi (IT and Asset Management) Tool with Fusion Inventory in Debian Linux". www.tecmint.com. Retrieved 2016-07-07.
  4. ↑ "GLPi est un outil d'inventaire de parc informatique et de Helpdesk, lancé en 2003 et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile Lebeau - GLPi / Guide Open Source" (in French). Retrieved 2016-07-07.
  5. ↑ INDEPNET, Association. "Association INDEPNET". www.indepnet.net (in French). Retrieved 2016-07-07.
  6. ↑ "GLPi : les porteurs du projet associatif passent la main à Teclib' par Philippe Scoffoni" (in French). 2015-09-14. Retrieved 2016-07-07.
  7. ↑ "GLPI - Gestionnaire libre de parc informatique". www.glpi-project.org. Retrieved 2016-07-07.
  8. ↑ "Multilingual support with 45 languages available - Install GLPi on Debian 7". 2016-01-05. Retrieved 2016-07-07.
  9. ↑ "via les principes ITIL - GLPi : Installation et configuration" (in French). 2016-04-04. Retrieved 2016-07-07.
  10. ↑ "GLPi characteristics - GLPi - Gestionnaire libre de parc informatique". glpi-project.org. Retrieved 2016-07-07.
  11. ↑ "L'onglet "Inventaire" donne accès à toutes les informations concernant le matériel Présentation de GLPi | SUPINFO, École Supérieure d'Informatique". www.supinfo.com. Retrieved 2016-07-07.
  12. ↑ "Job-tracking-system with mail - GLPi".
  13. ↑ "Description des menus de GLPI : Le menu ADMINISTRATION". Blog de Valentin Pourchet (in French). 2010-06-04. Retrieved 2016-07-07.
  14. ↑ "Gestion des réservations de matériels". CommentCaMarche. Retrieved 2016-07-07.
  15. ↑ "Ce logiciel peut gérer un système de base de connaissances hiérarchique FAQ - GLPi : gestion de parc informatique avec helpdesk".
  16. ↑ "GLPI plugins portal". glpi project.
  17. ↑ "GLPi Network ITSM Software | Teclib'". www.teclib-edition.com. Retrieved 2016-07-07.

External links

Bibliography

This article is issued from Wikipedia - version of the 11/28/2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.