Government Performance Management

Government Performance Management (GPM) consists of a set of processes that help government organizations optimize their business performance. It provides a framework for organizing, automating, and analyzing business methodologies, metrics, processes and systems that drive business performance.[1] Some commentators see GPM as the next generation of business intelligence (BI) for governments. GPM helps governments to make use of their financial, human, material, and other resources. In the past, owners have sought to drive strategy down and across their organizations; they have struggled to transform strategies into actionable metrics and they have grappled with meaningful analysis to expose the cause-and-effect relationships that, if understood, could give profitable insight to their operational decision-makers. GPM software and methods allow a systematic, integrated approach that links government strategy to core processes and activities. "Running by the numbers" now means something: planning, budgeting, analysis, and reporting can give the measurements that empower management decisions.[2]

Performance Management (PM) Market

According to Gartner, the Enterprise Performance Management (EPM) suite market continues to experience strong momentum, growing 19% during 2007. This is slightly in advance of their earlier market sizing and forecast analysis, which anticipated 2007 revenue to be $1.836 million, representing an 18% year-over-year growth. In the latest forecast, Gartner believe that the market for EPM will be more than $3 billion by 2011, representing a 14.4% compound annual growth rate. Several factors contributed to the continued significant growth in EPM revenue during 2007:

Gartner also expects the Business Intelligence software market to reach $3 billion in 2009. "Companies around the world have purchased more than US $40 billion worth of enterprise applications, including ERP, CRM and HR, during the past few years," said Colleen Graham, principal research analyst at Gartner. "This has generated significant volumes of data in support of the operational processes they automate. By investing in BI, companies can further leverage their enterprise application investments and turn the torrent of data into meaningful insight to better measure performance, respond more quickly to market changes and opportunities and comply with an increasingly complex regulatory environment."[3]

ITWorx Government Performance Management (GPM)

ITWorx GPM is a bilingual, Microsoft-based framework that gives governments the capability to cascade, share, track, and update strategies and plans organization-wide. It creates detailed views of multi-source Key Performance Indicators (KPIs) using customized balance scorecards, dashboards, strategy maps, statistical charts, and reports, as well as provides ad hoc analytical and reporting tools.

ITWorx GPM Features

ITWorx GPM,[4] provides a top-down approach in recording government strategy. The strategy is cascaded and shared across government bodies to define objectives and balancing targets.

It also links strategy to execution. Operational plans are recorded, linked to strategies, assigned a time-range for implementation, broken down to initiatives and business activities, approved, and then propagated to all levels.

ITWorx GPM,[5] defines a time-range for implementing an initiative, its owners, cost drivers, budgets, KPIs, and targets; and links initiatives to strategic objectives. Business activities, contributing in strategy execution, are defined including their KPIs and targets. KPIs can be entered and configured manually, calculated using other KPIs, or extracted from external data sources.

ITWorx GPM,[6] enables the definition of government-specific business rules such as KPI calculation formulas; it also enables administration of system settings such as the configuration of the organization structure and definition of approval workflows for each organization unit. Furthermore, administrators can manage user roles and groups as well as archive plans and approvals.

ITWorx GPM,[7] calculates measurement formulas, compares actual values against targets, and performs analysis. Color-coded KPIs are represented through strategic and customized scorecards, dashboards, strategy maps, and statistical charts and graphs, in addition to ad hoc analytical and reporting tools.

The solution enables communication throughout the decision-making process by allowing users to post comments and discuss topics regarding a strategy, KPI, or report. Keeping a documented record of why and when decisions are made, ITWorx GPM retains the history of contributions.

ITWorx GPM,[8] provides a mechanism for policy-makers and strategy implementers to facilitate the strategic management process without compromising data. Government frontline officials are provided with a feedback channel to submit change requests and propositions to approved strategic plans, targets, and actual data while securing the validity and consistency of data.

Frontline officials can monitor performance though consolidated views while detailed views are provided for department and executive levels. Based on privileges, users can view rolled-up KPIs and drill-down for root cause analysis or corrective actions.

References

  1. ↑ Michael Owellen (28 February 2007). "Performance Management for Government". BI Review Magazine. Retrieved 22 October 2014.
  2. ↑ https://web.archive.org/web/20090112223214/http://www.encyclopedia.com/doc/1O12-performancemanagement.html. Archived from the original on January 12, 2009. Retrieved February 7, 2010. Missing or empty |title= (help)
  3. ↑ "Gartner News Room". Gartner.com. Retrieved 22 October 2014.
  4. ↑ Archived March 11, 2011, at the Wayback Machine.
  5. ↑ Archived March 11, 2011, at the Wayback Machine.
  6. ↑ Archived March 11, 2011, at the Wayback Machine.
  7. ↑ Archived March 11, 2011, at the Wayback Machine.
  8. ↑ Archived March 11, 2011, at the Wayback Machine.
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