Mila (company)
 | |
Native name | Mila Europe GmbH |
|---|---|
| Industry | Service industry |
| Founded | Zurich, Switzerland[1] (January 1, 2013) |
| Founder | Manuel Grenacher |
| Headquarters | Berlin, Germany |
Number of locations |
Zurich (~4,000 users)[2] Berlinbr>Cluj-Napoca |
Area served |
Germany Switzerland |
Key people | Manuel Grenacher (CEO) |
Number of employees | 30+ |
| Website |
mila |
Mila is a Swiss-based tech company that builds online marketplaces for big brands to help them deliver additional customer service through crowdsourcing.[3] They provide Swisscom and Vodafone Germany with an online marketplace that allows its customers to "rent a geek," to help provide additional customer support for increasingly complex products.[4]
History
Mila was established in 2013 by Swiss-based technology company Coresystems, which specializes in building mobile platforms.[5] In March 2013, the start-up announced that it had received 3 million Swiss Francs (US$3.22 million or €2.5 million) in funding from a consortium of private Swiss and German technology investors, including former SAP AG board member Peter Zencke and former Swisscom Mobile AG CEO Adrian Bult.[6]
Locations
Mila has offices based in Zurich, Berlin, and Cluj-Napoca. It is announced that further funding will be used to expand the market in Indonesia and China.[7]
Partnerships
In November 2013, the company partnered with Swiss telecom provider Swisscom to launch "Swisscom Friends", a support platform for service purchase.[8] Since Swisscom has 5 million residential customers for internet access, digital TV services, and mobile telephone services, Swisscom Friends suppose to allow customers to hire technically competent person for problem troubleshooting, rather than directly involving Swisscom's technicians.[9]
Mobile application
In May 2013, Mila released apps for Android and iPhone.[6]
See also
References
- ↑ Wauters, Robin (5 March 2013). "Task marketplace Mila raises $3.2 million to become the 'TaskRabbit of Europe'". The Next Web. Retrieved 24 May 2014.
- ↑ Dörner, Stephan (27 April 2013). "Start-ups sprengen die Grenzen des Arbeitsmarktes" (in German). The Wall Street Journal. Retrieved 24 May 2014.
- ↑ Butcher, Mike (Nov 27, 2013). "Task Marketplace Mila Partners With Swisscom To Break Euro Fear Of Share Economy". Techcrunch. Retrieved 20 July 2015.
- ↑ Scaturro, Michael (Nov 16, 2014). "Rent-a-Geek". The Atlantic. Retrieved 20 July 2015.
- ↑ Copley, Caroline (31 March 2014). "Mila sees big firms using web to outsource customer support". Reuters. Retrieved 24 May 2014.
- 1 2 Fowler, Nina (3 May 2013). "Zurich's Mila raises €2.5m for peer-to-peer market in Europe and Asia". Venture Village. Retrieved 24 May 2014.
- ↑ Karimuddin, Amir (3 May 2013). "Location-Based Mobile Community Marketplace Mila Obtains New Investment, to Expand to Indonesia". Daily Social. Retrieved 24 May 2014.
- ↑ "Von Kunden für Kunden – Swisscom testet neue Form des technischen Heimsupports" (Press release) (in German). Swisscom. 27 November 2013. Retrieved 28 May 2014.
- ↑ Butcher, Mike (7 November 2013). "Task Marketplace Mila Partners With Swisscom To Break Euro Fear Of Share Economy". TechCrunch. Retrieved 24 May 2014.