Zendesk Chat

Zendesk Chat (formerly Zopim) is a an online marketing, live chat support and web analytics product that is offered as a SaaS (Software-as-a-service) model. The product enables companies to chat with visitors in real-time on their websites.[1]

Zendesk Chat

Zendesk Chat on Chrome
Original author(s) Royston Tay
Yang Bin Kwok
Wenxiang Wu
Lim Qing Ru
Julian Low
Developer(s) Zendesk, Inc.
Initial release 2010 (2010)[2]
Development status Active
Operating system Cross-Platform
Available in
Type Live support software, e-commerce, web analytics
License Proprietary (SaaS)
Website zendesk.com

History

Zopim

Zopim was founded in 2008 by Royston Tay, Wenxiang Wu, Yang Bin Kwok and Lim Qing Ru.[4] The idea for Zopim live chat emerged while the founders were studying together at Stanford on the NUS Overseas College Program in 2008.[5]

In 2010, Zopim incorporated as a private company and launched its freemium pricing model. They also received seed funding and investment from Media Development Authority’s (MDA) i.JAM program, SPRING Singapore and NUS.[4][6]

Zopim is a competitor to California-based startup accelerator Y-Combinator's Olark. Though founded at a later date, monthly searches on Google for Zopim have been increasing at a quicker pace than Olark, and also attracting significant search interest from markets outside North America like India, Spain and Turkey, according to data from Google Trends.[7]

In 2014, Zopim was acquired by Zendesk Inc.[8][9][10]

In February 2015, Zopim moved to a new office in Singapore that also functions as Zendesk’s Asia-Pacific Headquarters.[11][12]

In March 2015, Zendesk formed a partnership with Facebook’s new Businesses on Messenger product.[13] Zopim live chat was the technology powering Businesses on Messenger.[14][15]

In April 2015, Zopim introduced a Premium plan which offers support team leaders workforce management tools on top of the regular chat reports and metrics.[16]

In October 2015, TalentLMS has released an update to the Learning Management System that allowed for integration between the two. When integrated, Zopim is to be utilized as means of communication between the learners and the instructional designer [17]

Zendesk Chat

On October 26, 2016, Zopim was renamed to Zendesk Chat, aligning with the Zendesk family of products.[18]

Functionality

Zendesk Chat allows users to monitor and chat directly with their website visitors in real time.[1] A typical Zendesk Chat setup requires 2 elements: a web-based chat widget and web-based dashboard control panel. A website owner must embed the Zendesk Chat widget into their website's HTML code. Then they can chat with their visitors via the dashboard control panel.[19]

Awards

Listed in Asia’s Top 10 Apps at Accelerate 2010.[20]

Named best Live Chat Software in the Cloudswave Awards 2015.[21]

References

  1. 1 2 Jon, Russell (5 July 2013). "Zopim unveils mobile-optimized live chat widget to improve customer support on tablets and smartphones". The Next Web. Retrieved 23 April 2015.
  2. ↑ "Interview with Royston Tay (Zopim)". DoesWhat. Retrieved 20 April 2015.
  3. ↑ "Translate". Zopim.com. Retrieved 20 April 2015.
  4. 1 2 Tan, Weizhen (12 April 2014). "US' Zendesk acquires home-grown start-up Zopim for S$37 million". Today. Retrieved 23 April 2015.
  5. ↑ Teoh, Minghao (16 January 2013). "The Story of Zopim: Struggle and Sacrifice on the Way to Startup Success". Tech In Asia. Retrieved 30 March 2015.
  6. ↑ Lee, Terence (10 April 2014). "Zendesk acquires Singapore startup Zopim for $30M, plans to raise $150M in IPO". Tech In Asia. Retrieved 26 April 2015.
  7. ↑ "The $30 million Zopim SEO Audit".
  8. ↑ McCarthy, Erin (10 April 2014). "Zendesk Files IPO for Up to $150 Million". Wall Street Journal. Retrieved 17 April 2015.
  9. ↑ Weber, Harrison (10 April 2014). "Customer service giant Zendesk plans $150M IPO, acquires live chat startup Zopim". VentureBeat. Retrieved 22 April 2015.
  10. ↑ Lunden, Ingrid (10 April 2014). "Zendesk Buys Live Chat Provider Zopim For Up To $29.8M As It Files For $150M IPO". TechCrunch. Retrieved 22 April 2015.
  11. ↑ Tan, Weizhen (27 February 2015). "Zendesk opens Asia head office in Singapore". Today. Retrieved 25 April 2015.
  12. ↑ Cheok, Jacquelyn (27 February 2015). "Zendesk opens Asia-Pac headquarters in Singapore". The Business Times. Retrieved 17 April 2015.
  13. ↑ Frier, Sarah (26 March 2015). "Facebook Opens Up Messenger App to Developers and Businesses". Bloomberg. Retrieved 17 April 2015.
  14. ↑ Cheok, Jacquelyn (27 March 2015). "Zopim to power FB's Businesses on Messenger". The Business Times. Retrieved 17 April 2015.
  15. ↑ Albanesius, Chloe (26 March 2015). "Facebook Messenger to Integrate Apps, Businesses". PCMag. Retrieved 13 April 2015.
  16. ↑ Kepes, Ben (16 April 2015). "Zendesk Leverages Its Zopim Acquisition, Introduces Live Chat". Forbes. Retrieved 26 April 2015.
  17. ↑ | title=TalentLMS integrations|url=https://www.getapp.com/hr-employee-management-software/a/talentlms/integrations/
  18. ↑ "Zopim is Now Called Zendesk Chat". Zendesk Chat Support. Zendesk Chat. October 26, 2016.
  19. ↑ Herrera, Adriana (1 May 2013). "One Entrepreneur's Favorite Start-Up Tools". New York Times. Retrieved 20 April 2015.
  20. ↑ Toto, Serkan (26 September 2010). "From Accelerate 2010 In Singapore: List Of "Asia's Top 50 Apps"". TechCrunch. Retrieved 20 April 2015.
  21. ↑ "The 3 Best Live Chat Software 2015 According to Cloudswave". Cloudswave Blog. Retrieved 2015-10-26.
This article is issued from Wikipedia - version of the 10/28/2016. The text is available under the Creative Commons Attribution/Share Alike but additional terms may apply for the media files.